Yes! You can request a 100% free digital proof by adding a note in the comment section during checkout or replying to your confirmation email within 24 hours of placing your order.If you're not satisfied with the proof, we offer a 100% money-back guarantee—no questions asked.

Absolutely. If the design proof doesn’t meet your expectations and you decide not to move forward, reply to your confirmation email within 24 hours and we’ll issue a full refund before production begins.

You have 24 hours after placing your order to submit design or color change requests—unless included at checkout. After that, changes may not be possible as production may have already begun.

If you don’t provide any notes or follow-up after checkout, we will proceed with production based on your uploaded artwork and our professional design standards.

You may request up to 4 design variations per rug to ensure your vision is met without slowing production.

Yes! We offer free design help for logo cleanup, layout, color guidance, and complete concept creation. Just mention your needs in the comment section or reply to your confirmation email within 24 hours.

Yes. Every design is manually adjusted by our team for centering, scaling, and balance, regardless of the online preview.

Yes. We fine-tune positioning and layout to ensure a professional, full-coverage design without visual gaps.

Absolutely. Upload them or reply to your confirmation email within 24 hours with any assets or instructions. We’ll combine everything into a cohesive proof.

Yes. We can rotate it in any direction. Just let us know your preferred orientation in the comment section or by replying to your confirmation email within 24 hours.

Upload it anyway—we use AI-powered tools to enhance artwork. If it's not usable, we’ll contact you with alternative options or offer to recreate it.

Include your desired color in the checkout comment section or reply to your confirmation email within 24 hours with a hex code or reference image.

Yes, as long as it’s requested within 24 hours via the comment section or by replying to your order confirmation.

Yes, this is a popular option. Just specify it during checkout or reply to your confirmation email within 24 hours.

Yes. Just let us know in your checkout comments or via email within 24 hours to ensure it's reflected in your proof.

We target 95–100% color accuracy, backed by years of R&D and print tech. Slight variations may occur due to material texture and screen differences.

Yes. Just include your shape request at checkout or reply to your confirmation email within 24 hours.

Yes. Choose the closest listed size, then include exact dimensions in your checkout note or email us within 24 hours. If your size is non-standard, we’ll send a custom invoice.

Durable, commercial-grade polyester with a non-slip rubber or vinyl backing, engineered for indoor and outdoor use.

Yes. They’re weight-balanced and reinforced to prevent curling, shifting, or bunching.

Absolutely. Designed for high-traffic zones like storefronts, offices, events, and gyms.

Yes. Vacuum regularly. For deeper cleaning, spot clean or hose off with mild soap.

Yes. They’re fade- and moisture-resistant, ideal for patios, entries, and exterior commercial use.

Yes. Every rug includes an anti-slip base for safety and stability.

About 0.4" (10mm)—ADA-compliant and low enough for door clearance.

PNG, JPEG, SVG, PDF, WebP — between 200KB and 20MB (2MB+ recommended). If needed, check out without uploading and email your file within 24 hours.

Yes. Place your order, then email your artwork or reply to your confirmation email within 24 hours and we’ll take care of the rest.

Just complete checkout and email us your file within 24 hours. We’ll confirm everything before production.

Try refreshing or using another browser. If it still doesn’t work, contact us via email or live chat—we’ll help you place the order manually.

Yes, within 24 hours, before design approval and production. Reply to your confirmation email or contact our team ASAP.

No worries. Complete your order, include the code in the comment section, or email it within 24 hours. We’ll apply it manually and refund the difference.

Yes! For quantities of 10, 50, 100, 200+, just reply to your confirmation email within 24 hours or contact us with size, shape, and quantity—we’ll send a tailored quote.

Production takes 3–5 business days, followed by express ground shipping.If your design is final and approved quickly, we can often meet tight deadlines. For urgent orders, we offer rush service for up to 30% additional cost—just note your deadline at checkout or reply within 24 hours.

All rugs are produced and shipped from Orange County, California, ensuring fast delivery and local quality control.

You’ll receive tracking via email once shipped. If you haven’t received it, reply to your confirmation email and we’ll update you right away.