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Frequently Asked Questions


What material should I select?

This depends on two factors. Where the rug will be placed and how durable or plush you want your rug to be. Looking to be on the safe side? Check out our pack of Swatches, which includes all the materials we currently offer. For more information feel free to contact us and we will be happy to help.

What size is right for me?

Depends on the function! Most living room area rugs range from 5' x 7’ to 8’ x 10’ however most of our customers buy personal expressive pieces for their rooms or intimate personal spaces, these rugs range in the 3’ to 5’ range. 

 Are there any limitations on colors?

NOPE! The best part about your custom rug from Rugtomize is that you have full creative power to put any colors or designs to work on your floor!

Do you offer custom sizes for your rugs?

Aside from the sizes we offer, you can request a particular size for the rug you want at an additional cost. Contact us if needed and we will be happy to help.

How soon can I expect my rug to ship after my purchase?

We take pride in our quick and speedy delivery of your rug, you should receive it in no longer than 3-4 weeks. We make rugs every week so it's likely your rug will take 1-2 weeks to make depending on where your order comes in our production schedule.

How do I keep my rug still on my floor? 

When ordering do keep in mind where and how you’ll be using the rug. If you have a concrete, marble or hardwood floor, we advise you to place saran wrap underneath your rug to keep it stationary. This is not needed for our velvet or diamond rugs because they come with a non-slip backing.

How do I clean my custom rug? 

To keep your rug clean, it is best to vacuum as needed. For small stains we recommend cleaning with a damp cloth or with a rug spot-cleaning solution. Getting your rug cleaned by a professional may be necessary for any difficult stains you can’t remove on your own. To maintain the quality of your rug it would be best to avoid using bleach or steam and make sure you air dry your rug after any thorough cleanings.


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