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Frequently Asked Questions
What size is right for me?
Depends on the function! Smaller sizes such as a 3' x 5' work for tight entryways, but most businesses choose a larger rug so their logo stands out. 5' x 7' and 8' x 10' are our most popular sizes because they make your branding more visible and give your space a polished, professional look.
Are there any limitations on colors?
NOPE! The best part about your custom rug from Rugtomize is that you have full creative power to put any colors or designs to work on your floor!
Choose and Change your background color in the notes section or reply to your confirmation email within 24 hours.
What kind of file can I upload for my rug?
You can use a .jpg or .png file. For the best quality, a decent sized .png file is preferred. If your file type is something other than the two previously mentioned, you can click here to convert it to a .png file.
How soon can I expect my rug to ship after my purchase?
We take pride in our quick and speedy delivery of your rug. Our turnaround time usually takes 3-5 business days. We make rugs every week so it’s likely your rug will take 1-2 weeks to arrive depending on where your order comes in our production schedule.
Do you offer custom sizes for your rugs?
Aside from the sizes we offer, we can accommodate shapes such as hexagons, ovals, half-moons, or borders. Provide details at checkout or via email within 24 hours. You can request a particular size for the rug you want at a specified cost. Contact us if needed and we will be happy to help.
How do I keep my rug still on my floor?
Included with your order are non-slip pads you can attach beneath your custom rug. If you want to buy them on your own, you can visit this website for a full sized non-slip pad or you can Google 'Rug Grippers' to shop for small rug slips.
My Discount Code Isn't Working - What Should I Do?
Place the order anyway and email us the code. We’ll apply it manually and refund the difference.
Our current promotion is “ Buy 2 & Receive 15% OFF.” This discount reflects the reduced shipping cost we incur. We pass those savings directly onto you!
How do I clean my custom rug?
To keep your rug clean, it is best to vacuum as needed. For small stains we recommend cleaning with a damp cloth or with a rug spot-cleaning solution. Getting your rug cleaned by a professional may be necessary for any difficult stains you can’t remove on your own. To maintain the quality of your rug it would be best to use a dirt-repellent spray on your rug prior to usage, click here for more.
