FAQ's
Welcome to our FAQ. We're honored to have you here and grateful you've chosen Rugtomize.
Below, you'll find answers to the questions we hear most often, helping you shop with confidence every step of the way.
Backgrounds, Color & Logo Styling
Below is everything you need to know about background options, color matching, and logo styling.
How do I choose or change the background color?
Adjusting your design couldn't be easier. Select your preferred color (hex code or the background color tool in our uploader) in your checkout notes or reply to your confirmation email within 24 hours. Our design concierge takes it from there.
Can you invert my logo?
Yes. We can rotate, invert (light/dark), add text/numbers/images, or combine multiple logos.
Can I request a black/grey background with a white logo?
Yes, popular options like black/grey backgrounds are available, just request them during checkout or via email.
Will the colors match the final product?
We target 95–100% color accuracy, backed by years of R&D and print tech. Slight variations may occur due to material texture and screen differences.
Can I change the background color after ordering?
Yes! You'll have 24 hours after placing your order and receiving your mockup to reply with any changes.
Product Details & Quality
Find answers to common questions about product details, materials, and long-lasting performance.
What are your rugs made of?
Our rugs are made of a cotton-polyester blend with a rubber non-slip backing. Anti-slip pads are included for extra stability.
How thick are the rugs?
They are about 0.3” (8mm) thick. Low enough for door clearance and ADA compliant.
Can they be used outdoors?
Yes. They are fade- and moisture-resistant, making them ideal for patios, entries, and commercial outdoor spaces.
Are they easy to clean?
Yes, routine vacuuming keeps it looking its best, and a damp cloth makes spot cleaning quick and simple.
Will rugs stay flat in high-traffic areas?
Yes. They’re weight-balanced and reinforced to prevent curling, shifting, or bunching.
Are they durable enough for daily use?
Yes. They are designed for daily use in high-traffic areas like storefronts, offices, gyms, and homes. They resist curling, shifting, and bunching.
Do they have non-slip backing?
Yes. Every rug includes an anti-slip base for safety and stability.
Do You Offer Custom Sizes & Shapes?
Yes. We offer custom-shaped rugs depending on your logo design and the complexity of the shape.
As every project is custom-made, we'll need to review your logo first to determine the best shape options available. Simply send us your logo, and our team will provide recommendations tailored specifically to your brand.
Customization & Design Options
Discover how our customization process and Free Design Concierge make designing your perfect rug effortless.
Can I add text, images, or multiple logos?
Yes, it's easy! Add your text, images, or multiple logos to the comments section or your mockup approval email, and our team will handle the rest.
Do you offer design assistance?
Yes! Free assistance is available for logo cleanup, layout, and color guidance. Just mention your needs in the comment section or reply to your confirmation email within 24 hours.
Will my design be centered and sized correctly?
Yes. Our team manually adjusts centering, scaling, and layout for a professional result, even if the preview looks off.
Can you rotate my design?
Of course! You can rotate it in our uploader, or leave a note in your checkout comments or mockup approval email and our design team will handle it for you.
Production, Shipping & Delivery
Everything you need to know about production, shipping times, delivery, and what to expect after ordering.
Where do you ship from?
All rugs are produced and shipped from Orange County, California, ensuring fast delivery and local quality control.
What is the production & shipping turnaround?
Production takes 3–5 business days, followed by express ground shipping. If your design is finalized and approved quickly, we can often meet tight deadlines. For urgent orders, we offer rush service for up to 30% additional cost, just note your deadline at checkout or reply within 24 hours.
How do I track my order?
You'll receive tracking by email once your order ships. If you don't receive it, reply to your confirmation email and we'll update you right away.
